DELIVERY DETAILS

We provide Local or pool delivery for below postcodes on specific days.

Monday Delivery: DA1 | DA2 | E14

Tuesday Delivery: DA14 | DA15 | DA16 | DA17 | DA18 | SE3 | SE9 | SE13 | SE18 

Wednesday & Thursday Delivery: E16

Friday Delivery: DA6 | DA7 | DA14 | DA15 | DA16 | DA17 | DA18 | SE3 | SE9 | SE10 | SE18

Minimum order value for Local/ Pool Delivery: £15.

Delivery charge for orders between £15 - £25 - £3.49.

Free Delivery for orders above £25.

Standard nationwide delivery to our selected areas (UK Mainland only) is always free for orders above £50 for packages under 25KGs! For any order above 25KGs, £0.40 per KGs will be applied. However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.

We deliver within 1-3 working days after it is dispatched. Keep in mind that packages aren’t transported over weekends or local public holidays. If you absolutely need delivery on these specific dates, please contact us, but extra charges may apply. Please note that our expected time frames are estimates and can vary due to factors outside of Welling Greengrocer Limited, and the courier’s, control.

Yes! You will receive a tracking number once your order has been dispatched from our shop for nationwide delivery customers.

Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Welling Greengrocer Limited within 7 days of receiving your order.

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available.

RETURNS & EXCHANGES

As an important part of our value chain, we offer a return policy under certain major circumstances. If you have opened the product, you will not be entitled to a refund (unless it’s a damage to the product itself). You will receive a refund once the product has arrived back at our shop and we have assessed its condition (in original packaging) delivery charges will be applicable. For return instructions, please contact our Customer Service at sales@wggrocer.com

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Yes! As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.

Please note shipping fees will be applied to the exchange, according to the destination.

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.

Other

We accept payments through VISA, Master Card, American Express.

All of your information is 100% safe, secure, and encrypted with a Secure Socket Layer (SSL) certificate for added security.

Our team at Welling Greengrocer is committed to offer our customers the widest range of Asian products. If there are any products you can’t find listed on our site please contact us with your requirement and we will do our best to source it for you. You can drop us a message at sales@wggrocer.com or WhatsApp on 07472348004.

We dispatch our orders quickly, orders are packed up as soon as possible upon receipt. |For this reason, we do not offer the option to add products to your order once it has been placed.

Customer support

020 7998 9250 | 07472348004

Send a message

sales@wggrocer.com